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Support
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TCI is dedicated to providing topnotch quality support, technical assistance, and training to make sure your agency continues to run smoothly and efficiently. 24/7/365 Support The key to customer satisfaction, in a mission critical environment, is on-going support. TCI's trained team of technical experts is dedicated to ensuring your agency continued success. TCI offers a broad range of support services:
TCI’s implementation and installation service provides on-site technical support for the installation, configuration, and operations. TCI’s team of knowledgeable, experienced technicians can quickly move you from the contract phase into live operations. Maintenance Contracts Redundancy is offered on all system as needed, but if things break, TCI maintains an inventory of spare and emergency replacement parts for urgent situations. TCI is committed to providing professional service and timely response on all service calls. Extended Warranties TCI also provides extended warranties that go beyond the original equipment warranty. These extended warranties can be tailored to meet your agency’s specific needs and situations. Training TCI offers a variety of training classes for end users, technicians, and administrators. These classes, developed and delivered by a TCI Certified Instructor, are designed to reduce the learning curve and immediately make you more productive. TCI offers in-house and on-site training classes. Online classes will be offered soon. Dedicated Project Managers On jobs that require a Project Manager, TCI will assign a dedicated Project Manager to see the job through to completion. Follow Ups TCI has a system in place that shows all open tickets. The system is reviewed daily, and a technician with expertise in that particular area is assigned to customer follow up. To contact Support, call 1-888-518-3911. Palladium customers: 1-888-4-TCI-911. Or email support@tci911.com. |
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