Support

Comprehensive support. Usually without a ‘truck roll.’

TCI in combination with authorized Avaya Business Partners offer responsive support services for converged broadband voice and data networks.

Since Synapse is constantly sending real-time status updates to our service center, we can often detect and correct potential problems before they affect your day-to-day operations.

In many cases, we can resolve the issue over the network, eliminating the need to roll out a truck for an on-site visit. This saves precious downtime, helps ensure call continuity and decreases your overall cost of ownership.

In addition, the Avaya products featured within Synapse come complete with the experience, tools and technologies of Avaya Global Services, including remote monitoring using Avaya EXPERT Systems^SM Diagnostic Tools.

Synapse is constantly monitoring your network. Should your phone lines become damaged, Synapse can automatically switch to wireless or WAN to ensure calls get through.

For more information on Synapse or any of TCI's products and services, please contact us at the411@tci911.com or 256-881-4000.

For a custom price quote, contact your regional sales manager or complete our online form. Make sure to have the number of positions, lines and PSAPs in your network handy.