System Components

Customized To Meet Your Specific Needs, Not Ours.

Synapse™ is an open architecture solution, which can be configured to include the latest software and technologies as well as any that might be specific to your location and situation.

Unlike other systems, Synapse does not require you to use proprietary or 'invented here' telephony equipment or switches. If it is open architecture, you can include it in your Synapse solution today or quickly add it at anytime in the future.

Solutions for Small, Medium, Large and Multi-site PSAPs.

Synapse comes packaged in Small, Medium, Large and Networked solutions. All Synapse systems can be quickly and inexpensively upgraded to include additional positions and lines. Large Synapse solutions can, as desired, network to any other Synapse solution in order to maximize distributed information and resources.

Synapse™ lets you add lines or positions at the click of a button.

Featured systems and solution components:

• TCI Synapse Servers and Synapse workstations for feature-rich GUI (graphical user interface) call control.
• Avaya Communication Manager™ IP telephony software with 700 features including no-hold conferencing, supervisor observing, 6 person instant conferencing, award-winning automatic call routing and distribution options, and more.

The Avaya solution also offers workflow-enhancing applications and security features not typically found in other communication solutions for the public safety community, including encryption and location based prioritization.

Comprehensive support. Usually without a ‘truck roll.’

TCI in combination with authorized Avaya Business Partners offer responsive support services for converged broadband voice and data networks.

Since Synapse is constantly sending real-time status updates to our service center, we can often detect and correct potential problems before they affect your day-to-day operations.

In many cases, we can resolve the issue over the network, eliminating the need to roll out a truck for an on-site visit. This saves precious downtime, helps ensure call continuity and decreases your overall cost of ownership.

In addition, the Avaya products featured within Synapse come complete with the experience, tools and technologies of Avaya Global Services, including remote monitoring using Avaya EXPERT Systems(SM) Diagnostic Tools.

Synapse is constantly monitoring your network. Should your phone lines become damaged, Synapse can automatically switch to wireless or WAN to ensure calls get through.

For more information on Synapse or any of TCI's products and services, please contact us at the411@tci911.com or 256-881-4000.

For a custom price quote, contact your regional sales manager or complete our online form. Make sure to have the number of positions, lines and PSAPs in your network handy.