Products & Services

The future is right here. Right now.

TCI’s modular solutions are designed to meet the real-life needs of the widest range of installations. From a 2-position call handling application to the complete requirements of centralized, networked metropolitan area, TCI has a robust, future-proofed solution that will be customized to meet your specific needs.

How can we be so sure our solutions are best-in-class? Two reasons.

1. Because we get our advice from the experts: our customers. We encourage the people at our more than 700 PSAP installations to provide ongoing feedback so we can continually deliver smarter, more intuitive and more robust solutions.
2. We do not have an ‘invented here’ philosophy. While we are relentless at pursuing new functionality internally (see our patent on VoIP for E911 as an example), if another company finds a better way, we will find a way to make it part of your solution.

When you put your trust in TCI, you will be repaid with an unparalleled level of service and support. And you will obtain the most efficient, most cost-effective and most future-forward solution available.

E911 Call Handling Workstation & Server Solutions

Synapse™ – our newest offering, is the industry’s first, fully-integrated, Voice over IP (VoIP) solution for 911 communications. With a fast-growing installation base and PSAP-networking functionality, Synapse is sure to become the industry’s #1 choice for E911 call centers.

InVision2™ / Norstar Digital Telephone (ICS) System – combines emergency information with digital switching technology from Nortel Networks.

Mapping / GIS applications

TCI’s solutions are designed using entirely open architecture. Customers can select the mapping / GIS applications specific to their situation and we can easily integrate them into a complete E911 call handling solution. In addition, TCI has relationships with the industry leading public safety mapping providers. We would be happy to make a recommendation and, once selected, can seamlessly include the chosen mapping / GIS applications as part of the package.

For more information about TCI’s products and services, or to arrange a demonstration, contact us at 256-881-4000 or the411@tci911.com or complete our short online contact form.