TCI (Tel Control, Inc.) – PSAP / Public Safety Solutions

More than 750 PSAPs across North America rely on TCI’s technologies and solutions to provide reliable and nearly instantaneous response for the citizens in their area. These PSAPs range from 1 position to more than 200 positions and can be found in the largest cities to the most rural settings – and everything in between. Below are just of a few of these successes and a selection of the many, many testimonials we have received over the years.

If you are looking for PSAP references in your specific area, please do not hesitate to contact us.

TCI’s Synapse “…the first IP enabled Public Safety Answering Point (PSAP) in the state of Texas!”

The Galveston County Emergency Communication District (GCECD) implemented the first IP enabled Public Safety Answering Point (PSAP) in the state of Texas on Monday, March 27, 2006, when La Marque PD began receiving and processing 9-1-1 calls through a new system.

GCECD, which provides eight PSAPs and 21 answering positions, has entered into a service agreement with AT&T, who is integrating products from TCI (Tel Control, Inc.), Avaya, and GeoComm.

The search for new equipment began two years ago. The District wanted a solution that would allow better administrative control while reducing equipment and maintenance costs.

Another important factor was allowing easier adoption of technologies such as VoIP and Automatic Crash Notification, while positioning the District to accommodate unknown technologies that are just around the corner. “Next Generation” 9-1-1 features are currently being discussed at the national level; with this upgrade the District is better prepared to offer new services.

The new equipment offers a multitude of failover capabilities. All PSAPs in the service area will be in a much better position to back each other up should the need arise.

Equipment has already been installed at the Emergency Operation Center (EOC) and the Criminal Justice Center on Galveston Island. Training positions have been installed at the EOC; the other PSAPs are being staged with deployments scheduled in the very near future.

Thank you,

Lead Contact: Jack Wilkins, Operations Manager
Agency: Galveston County Emergency Communication District
Solution: Synapse
Live Date: March 27, 2006

Lena,

We are very happy with our new 911 system and the installation and support provided by Mr. James Webb. Because of you and James, we chose TCI.

We trust TCI and have never forgotten 6 years ago when James came to install our first system. James works very well with Frontier, the local phone company, and provided all of us with the best support and service each time he was here. He worked after hours, on weekends, interfaced our radio systems … and came right away if we needed him for something.

Lena, please forward this E-Mail to your management for me. I want them to know why we chose TCI.

Thank you,

Michelle Miller, IS Coordinator
City of Kingman, AZ
Solution: TCI’s InVision2 – Norstar Digital Telephone (ICS) System
Call taker/Dispatching Positions: 3

We wanted a next-generation 911 solution, and after reviewing all the competitive IP offerings, we determined that Synapse was the best IP system. We liked the partner approach taken by TCI, versus others that took more of a vendor-customer approach. We also liked that multiple agencies could share the same system, that it will be able to support 911 text messaged calls, and that it was easy to install. They delivered what they promised. We could not be happier with our decision.

Richard McGowan, Fire Chief
Agency: South Metro Fire Rescue in Centennial, CO
Solution: Synapse – 6 workstations / 8 trunks
Live Date: March 2006

Marion County, Alabama 911 has been a customer of TCI for about ten years now. TCI has always been very prompt in providing customer service on whatever problem or issue we were facing. We are very proud of the phone and 9-1-1 system that they have developed and installed for us. We have always and continue to have a great working relationship with the folks at TCI and strongly recommend them in your future purchases. We are currently using their virtual phone system along with their ANI/ALI Controller and NT Workstations. If I can be of further assistance in any way whatsoever, please feel free to contact me.

James Beasley
jbeasley@marion911.net
Marion Co. E9-1-1
P.O. Box 1744
Hamilton, Al 35570
(205) 921-0911
N34.140889 W087.995306

Dear Faith,

We have been using the TCI InVision PSAP Answering System for the past 2 years. We find the equipment to be highly dependable and the technical service is second to none!

We have two off premise answering points. TCI and I tried a new technology back then and it works great. We use Avaya Routers to pipe voice over IP to the 2 off premise sites. They are 1 mile and 9 miles from our central dispatch. When we transfer a call to the off premise center, the ani/ali and map both transfer without a hitch.

I believe you will find the TCI Representatives to be in tune with your center's needs and can design a system that will work for you. Should you have any questions, please email or call.

Bill Pippins, Jr.- Administrator

Stoddard County 911 Services
P.O. Box 535
Dexter, MO 63841
Phone-573-624-9086
Fax-573-624-6159
Cell-573-820-1426 or 573-421-5778