Careers

TCI is an equal opportunity employer and offers competitive salaries and benefits in a casual, fast-paced work environment.

Please send your resume to:
Tel Control, Inc.
7902 Logan Drive
Huntsville, AL 35802

Email your resume, in Microsoft Word 2000 or an earlier format, to: careers@tci911.com

No telephone inquiries please. Visit our Monster.com page.

Current TCI Positions

---

Business Development Executive

Requirements

- Experience working for a channel business partner selling solutions in a channel environment - Telecom hardware / software sales experience

Highly Desirable Experience

- Understanding of VoIP soft switches - Understanding of IP networking - 9-1-1 Public Safety experience

To increase revenue and profits from the sale of Avaya solutions. The Avaya Business Development/Practice Manager will prospect for new business, interface directly with customers -- presenting accurate technical configurations, guidance, & solutions, as well as interfacing with internal TCI sales and technical teammates. As the business owner for the overall Avaya relationship with revenue quota attainment responsibility, the position requires a dynamic individual capable of assisting in building a business. Strong sales skills, problem solving skills, communication skills, determination, and a technical background are pertinent skills. Responsibilities include managing a sales pipeline, prospecting, closing engagements, educating and developing sales and technical resources on Avaya IP Communications opportunities, and managing the Avaya relationship.

Location: Huntsville, Alabama

Date Posted: April 13, 2006

Product Services Engineer

Requirements

• Detailed understanding of VOIP protocols and architectures • Strong experience in VOIP architectures and elements, servers and gateways • Strong PC/Server and Microsoft Operating System Knowledge • Effects of jitter, packet loss, and timing slips, etc. on telephony applications • Experience in configuration and test of VOIP CPE • Strong working knowledge of LAN and IP addressing • Understand the differences between switches and hubs. Also need to understand the difference between 10 base-t full/half duplex to 100 base-t full half duplex • Advanced knowledge of LAN wiring, installation, and testing experience • Great customer service skills and the ability to train end users on network and voice technologies • Working knowledge of PBX programming and applications • Basic knowledge of voice mail, ACD and auto attendant systems • Troubleshoot customer issues real time • Install and maintain various types of IP / phone line gateways for business and residential customers. (Data, CAMA, POTS, DID, DOD, Centrex, PRI, trunks, etc.) • Install and maintain DSL, VOIP and VPN hardware • Troubleshoot telecommunications wiring at point of entry including circuit extension to the customer PBX local block • Listen and diagnose customer issues at location and, in a timely fashion, provide a satisfactory form of resolution • Perform various types of electrical tests that would include dB levels, current, voltage, attenuation, continuity and stress level testing of pairs • Use digital testing equipment for qualification and troubleshooting • Good working knowledge of networking equipment for troubleshooting and isolation of issues as they pertain to the customer or company's needs • Must be able to communicate with other technical personnel if clarification is needed during a repair issue. Also be familiar with ILEC demarcation equipment • Will need to work with TCI’s Corporate office staff and provide installation and repair assistance as required • Complete understanding of Cat. 3, Cat. 5, fiber and 25-pair cable configuration and termination procedures • Have a good strong knowledge on the proper way to run inside wiring and provide a clean and neat installation of the wiring at the location

Highly Desirable Experience

• Minimum 5 years experience telephony, NDT, and/or Avaya VoIP, networking and installation experience • Good understanding of telecommunications test equipment, digital meters and computer based test environments • Understanding LAN/WAN application basics • Understanding of PBX and key system programming options • Ability to install and maintain all types of circuits • Must have solid organization and prioritization skills • Practice quality workmanship, excellent work ethic and pride-in-ownership in the execution of all operating and maintenance duties, including the proper care of all company property • Be able to work independently in fast paced environment. Be able to take on and adjust to an ever-changing work environment and customer base • Microsoft, Cisco, Nortel, and Avaya experience/certifications a plus • Must have a valid driver's license in good standing • Must be able to lift a minimum of 50 lbs. during installation projects

This position provides technical consultation to prospective clients on telephony technology and TCI’s product lines; assists integration technicians in solving problems in-house; and provides technical assistance to sales representatives to capture new business. Furthermore, this position is responsible for staying abreast of current technologies and industry trends; maintaining set minimum standards for call closure and resolution; and must be capable of maintaining a friendly and professional attitude in stressful situations. Extensive travel will be required for pre-installation planning, installation services and training. Weekend and evening hours may be required to meet the goals of the project. Position requires flexible schedule and support of clients in a 24x7 role.

Location: Hunstville, AL

Date Posted: December 27, 2006

Sales Engineer

Requirements

The primary purpose of the position of Sales Engineer (SE) is to support the sales efforts of Regional Sales Managers. - previous experience supporting a sales team in a telecommunications or software company - traveling, as much as 50% - 70% of the time

Highly Desirable Experience

Engineering / Computer Science education VoIP Avaya certification 9-1-1 / Public Safety Computer Telephony Integration

The primary purpose of the position of Sales Engineer (SE) is to support the sales efforts of Regional Sales Managers. To accomplish this, an SE must be schooled trained on the following products; Synapse IP, Synapse Mapping, Synapse ALI/DBMS and Synapse Emergency Notification Services. Additionally, over time an SE must take certain Avaya certification coursework in the area of product configuration and ordering. Additionally, an SE may be called upon to train TCI’s distribution channels with product training and on-site selling support through demonstrations, equipment and software ordering procedures. As requirements present themselves, the SE might need to participate in RFP/RFQ responses work for technical responses and quotes to the distributors. The position requires traveling, as much as 50% - 70% of the time. This includes PSAP visits, visits to distributor sites, and participation in national and regional trade shows. As an SE you will be called upon from time to time to help evaluate new product opportunities for TCI by assisting the product manager. As an SE you will also help to create a Statement of Work for the new Synapse product and a Planning Form to be used by salespeople in requesting a new or upgrade quote. This position reports to the Director of Sales

Location: Flexible

Date Posted: September 25, 2006

Senior Network Engineer

Requirements

The desired candidate should be certified in Avaya or Cisco VOIP Solutions, and have a thorough knowledge and experience working with each of their Call Control Environments. Candidates with current experience in networks and telecom equipment will be given first consideration.

Highly Desirable Experience

Skills/Qualifications: -Network Design and Support -Interface with VoIP vendors, including Avaya, Nortel and Cisco -Support, documentation & installation as it relates to TCI's VoIP projects -Project management of VoIP based installations Telecommunications Knowledge, Telecommunications Technologies, Customer Focus, Network Design and Implementation, Network Hardware Configuration, Routers, Hubs, and Switches, Load Balancing and Scalability, Documentation Skills, Dealing with Complexity, Decision Making, Innovation

This position will report directly to the Vice President of Research and Development and will be required to perform various tasks including, but not limited to: *Completes telecommunications projects by establishing project objectives, milestones, and standards for builds, upgrades, and expansions; completing feasibility, cost/benefit, and impact analyses of new network software and hardware; identifying short-term and long-range VOIP voice/data communications issues; collecting, evaluating, and communicating relevant information; identifying and evaluating options; choosing a course of action; reviewing open issues and action items; training and guiding technicians; expediting delivery of equipment and materials. *Plans installations by developing solutions, installation requirements; selecting telecommunications network equipment; identifying and evaluating contractors and vendors; evaluating bids; preparing budgets; preparing equipment and work orders; ordering equipment and materials. *Completes installations by supervising contractors; inspecting sites; configuring, testing, validating, and approving systems, services, and equipment; resolving technical issues; guiding technicians to test, accept, and turn-up equipment installed by vendors and contractors; identifying and resolving integration/interface issues; programming software changes. *Maintains and upgrades service by implementing and monitoring network management tools; creating schedules for testing and maintenance; performing remote access administration and connectivity; leading troubleshooting efforts; provides second-level support; writing networking environment policies and procedures; enforcing compliance to standards; training operators; preparing disaster recovery plans; evaluating new software and hardware; implementing upgrades; updating maps. *Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Location: Huntsville, AL

Date Posted: January 12, 2007

Software Designer R & D role

Requirements

Four to seven years experience in VC++/MFC Real time/event driven programming experience BSCS/BSCE or demonstrable equivalent work experience

Highly Desirable Experience

TAPI experience Telephony and Vo/IP Avaya Communication Manager 3 and AES experience C++ Programming skills

This position will be occupied by a programmer who requires little supervision, yet knows when to ask for help. The programmer must possess good communication skills, and be able to document and describe software in veteran programming and laymen terms. Also, occasional travel will be required. The company is involved in advanced areas of public service answering systems, i.e. Dial 9-1-1 call centers. The products are based on our patented Vo/IP and Data integrated system. The programmer will add new features, create new applications, and maintain existing products. Salary commensurate with experience. Blue Cross & Blue Shield Health insurance program.

Location: Huntsville, AL

Date Posted: February 16, 2006

Technical Communicator

Requirements

Full time Technical Communicator with three to five years experience. Applicants must exhibit excellent organizational, verbal and writing skills.

Highly Desirable Experience

Additional consideration will be given to applicants who exhibit knowledge and experience with any of the following: Help & Manual, Corel products, Microsoft Office products, HTML, XML, networking, or telecommunications.

Primary responsibilities will include end user documentation, training material, and online help. Some travel may be required.

Location: Huntsville, AL

Date Posted: June 30, 2006

Technical Support Analyst

Requirements

This position provides technical consultation to prospective clients on telephony technology and TCI’s product lines; assists integration technicians in solving problems in-house; and provides technical assistance to sales representatives to capture new business. Furthermore, this position is responsible for staying abreast of current technologies and industry trends; maintaining set minimum standards for call closure and resolution; and must be capable of maintaining a friendly and professional attitude in stressful situations. Some travel (minimal) may be required for training or to assist with other assignments as an on-site technician should the need arise. Position requires flexible schedule and support of clients in a 24x7 role.

Highly Desirable Experience

Position Requirements - Associates degree in computer-related field or equivalent experience preferred - Avaya networking, VoIP certifications desired - A+ or other industry recognized certifications - 4+ years professional experience with telephone support desired - 4+ years experience supporting or maintaining Intel based hardware desired. - Excellent communication and documentation skills - Strong knowledge of troubleshooting techniques and logical analysis of complicated problems and systems - Strong background in customer service, and knowledge of industry standard ticketing and reporting systems desired - Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues - Ability to work in a team environment to meet critical deadlines - Telephony experience highly desired - Knowledge of PCAnywhere and other remote access products required - Strong knowledge of Microsoft Operating Systems required - Strong knowledge of Microsoft Office Products required - Career advancements include: o Product staging and installation support services o Product installation services o Product Testing and Certification o Research and Development

We are currently seeking a Technical Support Analyst to provide telephone technical assistance to customers and partners, in both a queue environment and a periodic 24x7 on-call assistance rotation.

Location: Huntsville, Alabama

Date Posted: December 26, 2006

Territory Manager (multiple territories)

Requirements

- Experience in a strategic selling environment - Telecommunications or networking sales experience - a minimum of 5 years in a technology sales role - ability to travel

Highly Desirable Experience

- Selling to local, and / or state government - experience responding to government issued RFPs - College degree - Understanding / experience with VoIP solutions - Understanding of Avaya IP products

TCI's Territory Managers are responsible for revenue attainment in a specified multi-state region. This is to include the planning of channel partners who will resell and support TCI's 9-1-1 solutions as well as direct sales to 9-1-1 communication centers (PSAPs) throughout the defined region.

Location: Flexible

Date Posted: March 8, 2006

back to top