Successes

More than 700 PSAPs rely on TCI’s services and solutions to speed appropriate response, leverage VoIP, comply with Phase II wireless requirements and better prepare for what lies over the horizon.

Below are just a few relevant examples of these successes.

Visit this page often, as we plan to update it with any new installations ongoing.

---

Synapse– The first VoIP call handling solution in Colorado.

A quote from Richard McGowan, Fire Chief of South Metro Fire Rescue in Centennial, CO, "We wanted a next-generation 911 solution, and after reviewing all the competitive IP offerings, we determined that Synapse was the best IP system. We liked the partner approach taken by TCI, versus others that took more of a vendor-customer approach. We also liked that multiple agencies could share the same system, that it will be able to support 911 text messaged calls, and that it was easy to install. They delivered what they promised. We could not be happier with our decision."

Agency: South Metro Fire Rescue in Centennial, CO
Solution: Synapse – 6 workstations / 8 trunks
Live Date: March 2006

---

TCI’s Synapse "...the first IP-enabled Public Safety Answering Point (PSAP) in the state of Texas!"

The Galveston County Emergency Communication District (GCECD) implemented the first IP enabled Public Safety Answering Point (PSAP) in the state of Texas on Monday, March 27, 2006, when La Marque PD began receiving and processing 9-1-1 calls through a new system.

GCECD wanted a solution that would allow better administrative control while reducing equipment and maintenance costs. Another important factor was allowing easier adoption of technologies such as VoIP and Automatic Crash Notification, while positioning the District to accommodate unknown technologies that are just around the corner.

Agency: Galveston County Emergency Communication District, TX
Solution: Synapse
Live Date: March 2006

---

Marion County, Alabama 911 has been a customer of TCI for about ten years now. TCI has always been very prompt in providing customer service on whatever problem or issue we were facing. We are very proud of the phone and 9-1-1 system that they have developed and installed for us. We have always and continue to have a great working relationship with the folks at TCI and strongly recommend them in your future purchases. We are currently using their virtual phone system along with their ANI/ALI Controller and NT Workstations. If I can be of further assistance in any way whatsoever, please feel free to contact me.


James Beasley
jbeasley@marion911.net
Marion Co. E9-1-1
P.O. Box 1744
Hamilton, Al 35570
(205) 921-0911
N34.140889 W087.995306

---

Dear Faith,

We have been using the TCI InVision PSAP Answering System for the past 2 years. We find the equipment to be highly dependable and the technical service is second to none!

We have two off premise answering points. TCI and I tried a new technology back then and it works great. We use Avaya Routers to pipe voice over IP to the 2 off premise sites. They are 1 mile and 9 miles from our central dispatch. When we transfer a call to the off premise center, the ani/ali and map both transfer without a hitch.

I believe you will find the TCI Representatives to be in tune with your center's needs and can design a system that will work for you. Should you have any questions, please email or call.

Bill Pippins, Jr.- Administrator

Stoddard County 911 Services
P.O. Box 535
Dexter, MO 63841
Phone-573-624-9086
Fax-573-624-6159
Cell-573-820-1426 or 573-421-5778